"As building service contractors, we have come to accept the competitive bidding process as a way of life. While there is nothing inherently wrong with the competitive bid, often the way in which it is administered puts the responsible cleaning contractor at a disadvantage. For example, it would not be considered good business to:
"As long as there are less-than-honest cleaning contractors to quote jobs unresponsively low, building owners who consistently take low bid will quickly develop a poor opinion of our profession. It should be part of the services offered by the members of this Association, as leaders in our profession, to provide information on the dangers of blindly accepting
"THE UNREASONABLE LOW BID: In order to make his profit, the contractor skips hard to detect but necessary cleaning tasks. Nothing one can really put their finger on, but the building quickly takes on a worn or tired look due to all the little tasks being skipped. The contractor, because of his low bid, does not have a large enough budget to adequately staff the building. He constantly "robs Peter to pay Paul", shifting his personnel resources in response to tenant complaints. He puts out one fire only to have another ignite in a different area. The Building Manager's office is constantly fielding tenant complaints. Quite often the Building Manager is told that the "problem" is not covered in the specifications bid upon, but the contractor can do it for more money. When the contractor cuts corners to make his profit, the manager increases his supervision. This results in the manager spending more in increased management time than it would have cost him to pay a responsible bidder in the first place. This scenario almost always ends up with the manager changing contractors (usually with hard feelings on both sides). This normally necessitates a new bid request, time for a formal walk through with the new bidders, and possibly costly initial work to correct the deficiencies which resulted in the termination. If not amended, the cycle starts all over again.
"HOW TO AVOID THE UNREASONABLY LOW BID: The key word here is "unreasonably". A little home work by the Building Manager will result in a very handsome profit in customer satisfaction when he selects the best qualified low bid!
Copyright © 2004 Clean Sweep Janitorial, Inc.